Best Airlines in Latin America
*The refund approval rate refers to the average time the airline takes to review each refund request. The actual time it takes for a refund to be reflected in a customer’s bank account may be longer.
Data from a survey that collected more than 61,000 traveler reviews, sent to our customers after completing their trip, showed that All Nippon Airways is the highest rated airline by consumers. We asked our customers to rate the airlines based on their overall experience and value for money. All Nippon Airways received an average rating of 4.3 out of 5 points for overall experience and an average of 4 out of 5 points for value for money, providing an average customer rating of 4.2 points. Not far behind All Nippon Airways, two airlines ranked second: Qatar Airways and Singapore Airlines received an average score of 4.1 points for overall experience and 3.9 points for value for money, for a total average of 4 points.
The 2021 awards are based on a greatly extended customer survey period from September 2019 to July 2021, representing a combination of normal travel times combined with travel during the global pandemic.
In a relatively short period, Qatar Airways has grown to more than 140 destinations around the world, delivering levels of service excellence that have enabled it to become the world’s best airline. Qatar Airways’ route network extends to business and leisure destinations in Europe, the Middle East, Africa, Asia, the Pacific, North America and South America. Qatar Airways is a member of the oneworld global airline alliance.
Singapore Airlines is one of the world’s most respected transportation brands. It operates one of the world’s newest aircraft fleets to a network of destinations across six continents. The Singapore Girl is a recognizable icon around the world as synonymous with the high standards of care and service that customers have come to expect from Singapore Airlines.
Qatar Airways took the top spot in the most recent ranking of the world’s best airlines by Skytrax, a rating agency that also produces a highly anticipated annual list of the best airports.
| ANA All Nippon Airways: This Japanese airline was also recognized for World’s Best Airline Cabin Cleanliness, World’s Best Airport Services, World’s Best Airline Staff in Asia and World’s Best First Class Lounge in Asia. Credits: Yuki Iwamura/AFP/Getty Images
| Singapore Airlines: In second place is Singapore Airlines, which also won Skytrax awards for World’s Best Cabin Crew, World’s Best Airline in Asia, World’s Best First Class, World’s Best First Class Seat and World’s Best In-flight Catering in Economy Class. Credits: Roslan Rahman/AFP/Getty Images.
“It is clear that Qatar Airways has maintained its high levels of innovation and service, both in more normal times and in the current global pandemic,” Skytrax CEO Edward Plaisted said in a statement on the results.
Jet Star (+74.6 points), Garulda Indonesia (11.8 points) and Norwegian Air (+4.8 points) were the brands that rose the most in this section. In addition to the aforementioned brands, four other brands are up in strength: Etihad Airways (+4.1 points), Air Newzealand (+2.2 points), Qatar Airways (+1.9 points) and Xiamen Airlines (+1.3 points).
The report emphasizes the devastating effects of the pandemic on the airline industry. Neither the fall of the Twin Towers in New York nor the financial crisis of 2008 can be compared to what we are experiencing now. And they recall the forecast of economic experts who assure that the world GDP will be reduced by 1.5 trillion euros, in which this sector has a global weight of 10%.
Despite the complicated situation that, like the airlines, airports are suffering, Madrid-Barajas Airport has climbed seven places in the international ranking and is now one of the 20 most valuable airports in the world (18th place). The pandemic caused its brand value to fall by 15.6%, but it climbed up the ranking thanks to a 1.9 point increase in brand strength, which now stands at 65.3 out of 100.